Portrait of CJ Voss

VP / Director IT Leadership

Service Delivery • Transformation • AI Enablement

VP/Director accountable for stabilizing enterprise operations, modernizing delivery, establishing platforms, and embedding governed AI at scale.

Contact View 90-Day Plan See Case Studies
Operational Excellence Service Delivery Leadership DevOps & CI/CD AI Operating Models Team Development Enterprise Architecture

Leadership Outcomes

Transformation and Growth

  • Led technical integration of three acquisitions (largest completed in under six months), sequencing integration decisions to protect business continuity while enabling $100M in accretive revenue.
  • Defined multi-year enterprise roadmaps aligning architecture, platforms, and investment decisions to sustained business growth.
  • Governed $50M+ in technology investments using capability-based planning to prioritize enterprise outcomes and manage risk.

Operational Excellence

  • Reduced developer onboarding time by 93% by standardizing a global enablement framework, prioritizing consistency and scale over localized team variation.
  • Improved enterprise reliability by embedding incident, change, and quality disciplines across engineering to reduce risk and increase operational predictability.
  • Migrated 40+ enterprise workloads, deliberately sequencing modernization to balance delivery speed with stability, reducing deployment timelines from days to hours.

Practical AI Enablement

  • Co-developed AI vision architecture eliminating 65,000+ warranty cases annually via real-time detection.
  • Designed scalable data and API architectures for AI, analytics, and real-time decision support.
  • Led AI, cloud, and digital governance, balancing innovation with risk, compliance, and ROI.

Sample 90-Day Plan

DAY 0 DAY 30 DAY 60 DAY 90

Listen & Baseline

Stakeholder meetings Week 1-2
Baseline KPIs (MTTR, SLA, CSAT) Week 2-3
Risk review & identify quick wins Week 3-4

Stabilize & Align

Launch work-left program Week 5-6
Define operating model & RACI Week 6-7
CI/CD baseline & quality gates Week 7-8
Approve AI use cases Week 8

Execute & Scale

Deliver measurable wins Week 9-10
12-18 month roadmap Week 10-11
Talent & succession plan Week 11-12
AI scale & adoption plan Week 12-13

Days 1–30: Listen & Baseline

  • Meet stakeholders; confirm business outcomes, constraints, and top pain points.
  • Baseline service KPIs (MTTR, backlog, SLA, CSAT) and delivery metrics (lead time, deploy frequency).
  • Risk review: security posture, vendor health, critical apps, and operational single points of failure.
  • Identify 3 “fast relief” actions (top recurring incidents, top bottleneck, top cost leak).

Days 31–60: Stabilize & Align

  • Launch work-left program: routing accuracy, KB expansion, tiered escalation agreements.
  • Define operating model: RACI, weekly exec metrics, incident/problem/change cadences.
  • Stand up delivery guardrails: CI/CD baseline, test strategy, quality gates, release governance.
  • AI enablement: approve 2–3 low-risk, high-ROI use cases with governance controls.

Days 61–90: Execute & Scale

  • Deliver measurable wins (MTTR reduction, SLA improvement, cost savings, reliability improvements).
  • Roadmap: 12–18 month modernization plan tied to business capabilities and investment themes.
  • Talent plan: skills matrix, mentorship, role clarity, succession, and hiring priorities.
  • AI scale plan: intake process, value tracking, and training/adoption program.

AI Enablement (Practical & Governed)

Pragmatic AI adoption with enterprise guardrails and measurable ROI

High-Impact Use Cases

Support triage & intelligent routing
Knowledge base & search augmentation
SDLC copilots for dev velocity
Reporting summaries & self-service Q&A

Enterprise Guardrails

Data classification & usage controls
Approved tools & model governance
Prompt logging & traceability
Human-in-the-loop decisioning

Value Measurement

Hours saved (IT & engineering)
MTTR reduction & reliability gains
Ticket deflection & adoption rates
Cycle time & defect reduction
AI enablement focused on productivity and quality gains, with clear governance, data controls, and human-in-the-loop decisioning — measured, governed, & accountable

Portfolio & Case Studies

Real-world transformations delivering measurable business impact

🎯

Enterprise Operations & AI Enablement

Led enterprise-wide transformation to stabilize operations, modernize delivery practices, and embed governed AI capabilities into high-volume workflows with strong governance controls.

65K+ Cases Eliminated 93% Faster Onboarding 30%+ Velocity Gain
View Case Study
🔗

M&A Integration & Enterprise Stability

Led technical integration of multiple acquisitions while maintaining business continuity. Established enterprise roadmaps and investment governance to align technology with long-term business outcomes.

$100M Revenue Enabled < 6 Month Integration $50M+ Governed
View Case Study
⚙️

Institutionalizing Execution at Enterprise Scale

Shifted from hero-driven delivery to durable leadership systems. Established consistent delivery discipline, clear accountability, and modern engineering standards across the enterprise.

93% Faster Onboarding 30%+ Velocity Gain Scalable Systems
View Case Study

Let's Connect

Ready to discuss how I can drive value for your organization

Email
[email protected]
LinkedIn
CJ Voss
Location - Chicago Area
On-site | Hybrid | Remote
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